Store Policy

  • Business Hours

    Monday – Friday 9:00 am to 5:00 pm, excluding Malaysia & Singapore Public holidays. On occasion, we are out of the office or our customer service line are busy. If you experience this, please leave a message with customer service, or e-mail us at support@toppikasia.com and we will respond to your inquiry.

  • Processing Time

    Please note that your payment will be made when the transaction is completed by you in our system, not when we ship your purchase. This means we will not be able to adjust or cancel orders once they are placed in the system. Usually, we process and ship your order within 24 business hours.

  • Undelivered Packages

    We send all of our orders with tracking to ensure that their arrival is trackable and confirmed. If you do not receive your order and we cannot track its arrival to your shipping address, we will gladly send you another shipment at no additional cost to ensure you receive your order. If the tracking for your order has been confirmed by courier as being delivered to the address you provided for shipping purposes, we will not replace/reship the package at no additional cost.

  • Back Ordered Products

    Occasionally products in our line will be out of stock due to high demand. If this occurs we will not take orders for the product at that time, but our customer service department will gladly notify you when the product becomes available again.

    If for some reason an order is placed for an out of stock item before we’ve adjusted the missing item in our system the item will be placed on backorder. If you receive your order and an item is missing, the missing, back ordered product will be indicated as such on your invoice next to the item in question. We will ship your backordered product to you as soon as it becomes available without assessing additional shipping charges.

  • Right of Refusal

    We reserve the right to refuse to sell to any individuals or business at any time and for any reason. Also, due to high levels of internet credit card fraud, we reserve the right to reject any order at any time that we deem suspicious.

  • Notification of Store Policy Changes

    We reserve the right to revise our Store Policies and Privacy Policies as needed. Any changes or revisions to the ToppikAsia policies will be posted here. We reserve the right to make changes at any time without notifying you, the customer. We suggest that you periodically consult this Privacy Policy. Please note that our rights to use your personally identifiable information will be based on the privacy policy in effect at the time the information is used.